ZoomRP's shipping promise assumes the following:
- Accurate STL files must be provided that will build properly. The correct unit of measure must be indicated with your quote. The file that you upload and quote is the file that we'll build.
- Files cannot be larger than 250MB.
- All orders are shipped via FedEx Priority overnight delivery - which is normally available within the continental United States. FedEx Priority only delivers on working busineses days (Monday-Friday). FedEx Priority typically delivers by 10:30 am to most U.S. addresses or by noon, 4:30 pm or 5:00 pm in remote areas. If FedEx overnight is not available for your area, you'll receive your order with the next available FedEx delivery.
- Correct shipping addresses must be submitted. We ship orders to the exact shipping address you indicate with the order. FedEx will not deliver to P.O. Boxes.
- ZoomRP.com currently ships only within the United States and Canada.
- Orders shipped to Canada may take extra time to clear customs.
- You place your order between Monday and Friday (Friday "Ship Today" orders ship on Friday for Monday delivery). Holidays may impact delivery.
- Smaller parts uploaded early in the day have a higher likelihood of qualifying for "Ship Today". You'll be notified by our quoting system if your part qualifies for a same-day build.
- Please Note: Holidays may impact delivery.
Ship Today*
- "Ship Today" orders ship the same day the order is placed. Orders arrive the next business day. For example, an order placed on Monday would arrive Tuesday morning.
- "Ship Today" orders must be placed before 5:00 pm EST between Monday and Friday. Friday "Ship Today" orders ship on Friday for Monday delivery. Weekend orders are available and will be treated as an order on the next business day.
- Smaller parts uploaded early in the day have a higher likelihood of qualifying for "Ship Today". You'll be notified by our quoting system if your part qualifies for "Ship Today".
Ship Tomorrow*
- "Ship Tomorrow" orders ship the next business day. Orders arrive 2 business days after the order was placed. For example, an order placed on Monday would arrive Wednesday morning.
- "Ship Tomorrow" orders must be placed before midnight EST between Monday and Friday. Weekend orders are available and will be treated as an order on the next business day.
- You'll be notified by our quoting system if your part qualifies for a "Ship Tomorrow".
Ship In 2 Days*
- "Ship in 2 Days" orders ship in 2 business days. Orders arrive 3 business days after the order was placed. For example, an order placed on Monday would arrive Thursday morning.
- "Ship in 2 Days" orders must be placed before midnight EST between Monday and Friday. Weekend orders are available and will be treated as an order on the next business day.
- You'll be notified by our quoting system if your part qualifies for "Ship in 2 Days".
Ship Next Week*
- "Ship Next Week" orders placed Sunday through Saturday will ship the Wednesday of the following week. Orders arrive 5-11 days after the order was placed. For example, an order placed on Monday would arrive the Thursday of the following week.
- "Ship Next Week" orders must be placed before midnight EST.
- You'll be notified by our quoting system if your part qualifies for "Ship Next Week".
Saturday Delivery
We offer Saturday Delivery at an additional fee of $15.00 when Monday delivery simply won't do. Saturday Delivery is only available for orders set to ship on a Friday, to be delivered Monday. Please make sure that someone is available to receive the package.
Customer Pickup (Valencia, CA only)
Customer pickup is available at our Valencia, CA manufacturing facility only. Orders are typically ready for pick up between 4:00 - 5:00pm the day the order is scheduled to ship. Please contact support@zoomrp.com for more detailed information on when your order will be ready for pickup. When coming to pick up your parts, please visit our parent company facility:
Solid Concepts Inc.
28309 Avenue Crocker
Valencia, CA 91355
Visit the receptionist at the front lobby with your order number. Please note that our offices close promptly at 5:00 pm.
Also note that you’ll pass our ZoomRP manufacturing facility if heading north on Avenue Crocker. Please continue on to the address above.
*Available shipping options are dependent on a number of factors including order size, machine availability, order time and technology. Not all orders will qualify for "Ship Today" or even "Ship Tomorrow Shipping". We will communicate any shipping limitations through our Online Ordering System.
